Privacy Policy

Wiro (“Wiro”, “we”, “our”, or “us”) is a software-as-a-service platform designed for creative and communications agencies operating in the Gulf region. Our platform helps agencies manage clients, campaigns, PR coverage, finances, and team communications.

For any privacy-related questions, contact us at privacy@wiro.ae.

We collect data in the following categories:

Account & Agency Data

• Your name, email address, and profile information
• Your agency name, logo, and configuration settings
• Team member profiles and role assignments

Client & Business Data

• Client contact details, contracts, and billing information
• Campaign and project data you enter into the platform
• PR coverage items, media contacts, and coverage reports
• Invoices, expenses, and financial records

Third-Party Integration Data

• Google OAuth tokens (Gmail, Calendar, Drive) — stored encrypted, used only to perform actions you initiate
• WhatsApp Business API credentials and message logs
• Meta Ads and TikTok Ads API tokens and campaign performance data
• Influencer profile data fetched from public APIs

Usage Data

• Log data, IP addresses, browser type, and access timestamps
• Feature usage patterns to improve the platform

We use your data solely to provide and improve Wiro:

• Delivering the features of the platform you have signed up for
• Authenticating your identity and protecting your account
• Sending transactional emails (account activity, invoices, reminders)
• Syncing data with connected third-party services on your behalf
• Improving platform reliability, performance, and new features
• Complying with applicable laws and responding to lawful requests

We do not sell, rent, or share your data with third parties for advertising or marketing purposes. We do not use your client data to train AI models.

Wiro integrates with the following services to deliver its features:

• Supabase — database and file storage (hosted in the EU)
• Google Workspace APIs — Gmail, Calendar, Drive, and Meet
• Meta (Facebook) Business API — for Meta Ads data
• TikTok for Business API — for TikTok Ads data
• WhatsApp Business Cloud API — for messaging features
• Apify — for public influencer data lookups

Each of these services has its own privacy policy. We configure these integrations with least-privilege access and store credentials encrypted.

We retain your data for as long as your account is active. If you close your account, we will delete your personal data within 30 days, except where retention is required by applicable law (e.g., financial records required under UAE commercial law).

You may request deletion of your data at any time by emailing privacy@wiro.ae.

We use industry-standard security practices including TLS encryption in transit, encrypted storage at rest, and role-based access controls. OAuth tokens for third-party services are stored encrypted and are never exposed in client-side code.

Despite these measures, no system is completely secure. You are responsible for maintaining the security of your login credentials.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability (receive your data in a machine-readable format)

To exercise any of these rights, contact privacy@wiro.ae. We will respond within 30 days.

Wiro uses session cookies strictly necessary for authentication. We do not use third-party tracking cookies or advertising cookies. You can disable cookies in your browser settings, but this will prevent you from logging in.

We may update this policy from time to time. We will notify you of material changes by email or by displaying a notice in the platform. Continued use of Wiro after changes are posted constitutes your acceptance of the updated policy.

For all privacy enquiries: