Questions agencies ask
Plain answers about what Wiro does, how to get in, which platforms connect today and where your data lives. Can’t find yours? Email admin@wiro.ae.
Getting started
What is Wiro?
Wiro is an operating system for agencies: clients, projects, finance, the social scheduler, ads, influencers, PR, messages, email, calendar, brand playbooks, moodboards, notes, file transfers and monthly client reports in one place, on one client record, instead of a stack of separate tools.
Who is Wiro for?
Creative, social media, PR and influencer agencies. It is built in Dubai for agencies across the Gulf, so it handles dirhams and riyals, UAE tax invoices and a working week that includes Ramadan.
How do I get access?
Join the waitlist. Wiro is in use and being built every week, and agencies are brought in from the waitlist in stages, so each one is set up properly rather than handed a login and a blank screen.
How much does Wiro cost?
Pricing is not published yet. Tell us about your agency when you join the waitlist, and we will go through it with you when your place is ready.
Can my whole team use it?
Yes. Invite your team into your agency's workspace, and admins decide which pages each person can open. Removing someone removes their access.
Does it work on a phone?
Yes. Wiro runs in the browser on phones and tablets, with layouts made for smaller screens.
Are the free tools really free?
Yes. The engagement rate calculators, fake follower checker, rate calculator, ROI and EMV calculator, caption checker, best time to post and invoice generator on wiro.ae are free to use, with no account needed. The checks that look up a live account have a daily limit.
Clients and projects
Can clients see their work in progress?
Yes. Each client gets their own portal where they can request projects and tasks, share files, message your team and open the monthly reports you share with them.
How do client approvals work?
Deliverables go through submit, review and approve. You can send a client a sign-off link, and they approve it without creating an account.
Can we see everything about one client in one place?
Yes. A client's page shows what they owe, what is due and late, what is waiting on their approval, their projects, invoices, notes, conversations and recent activity.
Finance and invoicing
Can Wiro issue UAE VAT tax invoices?
Yes, if your agency is VAT registered. Tax invoices carry the details the Federal Tax Authority lists. Wiro also makes standard invoices, quotations, proforma invoices, payment receipts and credit notes, each with its own numbering.
Can we invoice in other currencies?
Yes. Invoice in the client's currency, and Wiro keeps the value in your agency's own currency for totals and reports.
Does Wiro replace our accounting software?
No. Wiro handles invoices, payments, expenses, client statements of account and financial summaries for the agency's day to day, and exports them as CSV for your accountant. Your books stay in your accounting software.
Can clients pay online?
Add your payment link in Wiro and every invoice shows it as a Pay button and a QR code.
Social, ads and messaging
Which platforms can I schedule and publish to?
TikTok, X, Snapchat, Threads and YouTube publish from the Scheduler today. Instagram and Facebook publishing are built and waiting on Meta's review, and LinkedIn posting is waiting on LinkedIn's approval. The roadmap shows where each one stands.
Which ad accounts can I connect?
Meta, Google, TikTok and Snapchat ad accounts, with campaigns, ad sets and ads in one view and a PDF ads report for the client.
Can we message clients on WhatsApp from Wiro?
WhatsApp in Messages is built and waiting on Meta's review. Today Messages covers team chat, with channels and direct messages, and conversations with clients through their portal.
Email and calendar
Which email accounts can I connect?
Business mailboxes that connect over IMAP, which is what most domain email providers offer. Gmail, Google Workspace, Outlook and Microsoft 365 mailboxes are on the roadmap.
Does Wiro sync with Google Calendar?
Yes. Your Google Calendar shows on the Calendar alongside Wiro's own events, and bookings from Cal.com and Calendly appear with who booked them. You can also create Google Meet calls from Wiro.
Data and security
Where is our data stored?
In a managed PostgreSQL database run by Supabase, hosted on AWS in the Asia Pacific (Mumbai) region. Files are kept in Supabase Storage, and large file transfers in Cloudflare R2. The security page has the details.
Can other agencies see our data?
No. Records belong to one agency's workspace, and row level security is enabled on every table, so access is checked by the database itself, not only by the app.
Does Wiro read our Gmail?
No. Connecting Google gives Wiro your email address and your calendar only. It has no access to Gmail or Google Drive.
How do we delete our data?
Email admin@wiro.ae from an account admin's address. Personal data is deleted within 30 days, except records the law requires us to keep, such as financial records.
Creators
I'm a creator. How do I join?
Build your profile at creator.wiro.ae, signing up with email or Google. Agencies using Wiro can find you in the Creator Network and add you to their lists.