Security and data
What an agency’s IT lead asks before signing: where the data lives, who can see it, how credentials are kept and how to get it deleted. Plain answers, and nothing claimed that isn’t in place.
Where your data lives
Wiro’s database is a managed PostgreSQL database run by Supabase, hosted on Amazon Web Services in the Asia Pacific (Mumbai) region. Uploaded files are kept in Supabase Storage, and large file transfers in Cloudflare R2.
Data is encrypted in transit with TLS on every connection, between your browser and Wiro and between Wiro and its providers, and encrypted at rest by the database and storage providers.
Your workspace is yours
- Row level security on every table. Records belong to an agency workspace, and access is checked by the database itself, not only by the app.
- Roles and page permissions. Admins decide which pages each team member can open, and removing a member removes their access.
- Server-side privileged access only. Operations that need elevated database access run on the server, never in the browser.
Passwords and connected accounts
When you connect a mailbox, its password is encrypted with AES-256-GCM before it is stored. Access tokens for connected social media and advertising accounts are encrypted the same way, and are never sent to the browser.
Limited Google access
Connecting Google gives Wiro your email address and access to your calendar, for the Scheduler. Wiro does not request Gmail or Google Drive access and cannot read your email or files. The full list of what each integration can see is in the privacy policy.
Your sign-in
Accounts are verified by email, every API request checks your session on the server, and invite links can only be used once.
Private files, and links you control
- Private files stay private. Expense receipts, email attachments, team chat files and notes media are stored privately and opened through short-lived signed links.
- Client links are unguessable. Report, approval and transfer links use long random tokens, are kept out of search engines, and report links can be refreshed or revoked.
Access, export and deletion
Agency admins can export records such as invoices, expenses and reports. To delete your account and its data, email support@wiro.ae; personal data is deleted within 30 days, except records the law requires us to keep. Wiro does not sell your data, use it for advertising or use it to train AI models.
Found a vulnerability?
Please tell us before telling anyone else. Email support@wiro.ae with the details and steps to reproduce it. We’ll acknowledge it, keep you updated while we fix it, and credit you if you’d like. Please don’t access other people’s data, degrade the service or run automated scans against production.
Common questions
Where is my agency's data stored?
In a managed PostgreSQL database run by Supabase, hosted on AWS in the Asia Pacific (Mumbai) region. Files are stored in Supabase Storage, and large file transfers in Cloudflare R2.
Can other agencies see our data?
Agency data is separated by workspace: records belong to one agency, and row level security is enabled on every table in the database, so access is checked by the database itself, not only by the app.
Does Wiro read our Gmail?
No. When you connect Google, Wiro asks only for your email address and your calendar. It has no access to Gmail or Google Drive.
Is Wiro ISO 27001 or SOC 2 certified?
Not yet. Our infrastructure providers hold their own certifications, but Wiro itself has not been independently audited. We will say so here when that changes.
How do we delete our data?
Email support@wiro.ae from an account admin's address. We delete personal data within 30 days, except records the law requires us to keep, such as financial records under UAE commercial law.